State Farm® Insurance Agent Deanna Lynn

"Like a Bad Neighbor, State Farm Is There to Make It Worse We had a sudden water emergency... we believe that water started coming out of a clogged drain overnight, seeping under the floorboards. We called it in right away, and we called the professionals - plumbers, and mitigation companies to come out hours after we observed this. We turned to State Farm, expecting the company we’ve trusted for years to help us through this disaster. We got our first communication with this office from Cecile Campbell who wrote in her e-mail; “It is our job to make sure this claim goes well for you, and we want you to be completely satisfied throughout this process.” Sounds great, right? On the phone, she was the opposite - hostile, unpleasant, and dismissive. The gap between what was promised and what was delivered could not be wider. We needed someone to assure us and help us - they were now exploring all the ways of how they won't help us. As we tried to navigate this and understand what we could do differently the experience was more and more shocking. When we called to understand how this could happen and how to prevent future coverage gaps, we spoke with Angela Williams, who, by her own admission, does not work in claims. Rather than helping us navigate the situation, she spent the entire call telling us we were “probably not covered” and, based on her seven years of experience, she believed our claim would be denied. This was unsolicited and completely unhelpful during a stressful time. We even asked to speak to a manager because what we wanted was guidance and help on how to deal with this in the future. Instead of escalating the call, Angela hung up on us - stating she was going home and she was done with us. That’s not customer service; that’s outright disrespect. What’s worse, Angela admitted that although State Farm claims to review policies with customers yearly, that “did not happen” for us. Her exact words were, “Well, we intend to,” which is basically an admission that they never ensured we had adequate coverage. We relied on State Farm to guide us in choosing the right coverage to avoid scenarios like this, where tens of thousands of dollars in damage we might be liable for, and they failed. Insurance is supposed to provide peace of mind, not finger-pointing, excuses, and hang-ups.... and heaven forbid you ask for a manager, you won't get one. If you’re considering State Farm, think twice. When disaster strikes, you need a partner who stands by you, not one who tells you why they won’t."

"Kalua did a wonderful job helping me with something thats been a thorn in my side for a while now; splitting up insurance after a separation. Honestly, this was maybe the 4th call I've made in about this, and each one inwas promised things were taken care of. Kalua ACTUALLY fixed it. Was an hour long process, but she got through it. Also added some stuff to my account for more value, and helped walked me through it all for very little extra. I wanted to let her bosses know she turned someone who was about to quietly go with a different insurance company change their mind. Thabk you!!"

"Have tried to contact them 4 times about our rates always going up for no reason. Always say they will call back and never do. The website says they open at 8am and I tried at 830 and it says closed."

"Working with miss Kalua over the phone was incredible!! She was so helpfull through the whole experience!! So glad I was able to talk with you!!!"

"I had a great experience with Kerry. I was in process of a real estate transaction, and the current policy was terminated due to the owner's passing. I needed coverage until closing date. I reached out to Kerry to see if she could assist in this time sensitive situation. While I had spent days and weeks waiting for quotes from the prior agency, Kerry got right to work and had a quote for me in hours, not weeks. Everyone was very kind, understanding, knowledgeable. Clearly, they know their products and how best to serve their clients. I referred the other party in the transaction to Kerry, and they were able to insure with State Farm with a significant savings over a company she had contacted previously. Truly, a win for all involved!"

"I recently purchased a home owners policy for my lake side property. The staff are efficient, professional and just great people to work with. Both Kerry and Tyler were patient as I was walked through the necessary questions to best acquire the correct coverage."

"Excellent service, thank Bryan"

"Cecelia is so nice and takes care of you! Great customer service."

"I needed short-notice auto coverage after being mishandled by my previous insurance carrier, and I couldn’t be more grateful for the experience I had here. From the first call with Cecile at the front desk to sitting down with Kerry to set up my new policy, I felt nothing but respect, kindness, and professionalism. I was educated without any judgment or pressure, and at no point did I feel taken advantage of for what I didn’t know. Both Cecile and Kerry stayed well after closing to make sure every question I had was answered and that I left feeling confident in my decisions. Cecile even kept my hyperactive son company so I could focus and really take in everything Kerry was explaining—a gesture that meant more to me than I can express. For the first time in a long time, I genuinely felt seen, respected, and supported. The pricing and estimates were fair, and I’m looking forward to this new start with a team that truly cares. Highly recommend."

"Kerry was an absolute delight to work with! Her knowledge and consideration were exceptional, and I'm deeply appreciative of the incredible customer service that she offered me. Highly recommend!"

"Kerry was a huge help in getting me a temporary insurance card for a new to me vehicle."

"Great service, Terry and Sharon went above and beyond helping me get my issue fixed. They were pleasant and helpfull."

"foi bem atendido pelo osvaldo e o team de Lewiston"

"Hi Osvaldo and Lewiston team they receive me always with a good smile and do everything to help to solve my issues"

"Sharon at Deana Lynns is the absolute best. She is so helpful and will go above and beyond to help out whenever I call. I always have so many questions and she answers them with kindness, patience, and knowledge. Thank you Sharon!"

"We recently switched auto and homeowner's insurance and I’m so glad we did! Not only is the coverage better, but I actually deal with “real people” instead of being on hold for 3 hours to just be transferred a million times. Kerry has been an absolute rock star. There was some hiccups that we discovered when switching over that neither of us saw coming. Kerry has been patient, kind and understanding through the entire process. She knows her stuff for sure! I hope to never actually file any claims or have any issues in the future but it’s nice knowing if I do that there are great people in the office to help me."

"Kerry was exceptionally helpful, explained everything thoroughly and made what’s usually a slightly stressful experience of changing policies fun! Thanks!"

"Many thanks to Kerry in helping me secure insurance for my Moms estate. S0metimes, unforseen circumstances create a need for unusual coverage. She provided me with options. She is kind and understanding and knows how to deal with the elderly. Thankyou for listening and always calling me back. State Farm is fortunate to have Kerry on their team. Her sense of humor is appreciated, as well."

"Deanna Lynn’ s office staff is amazing Angela is quick, proficient and very professional and saved me money. Highly recommend!!"

"Spoke to Angela on the phone she is so nice and got me exactly the insurance that I needed. She was very quick as well!!"

"These folks are amazing. Great service."

"Excited to have bought a new to me new car only for mice in my garage to chew many important wires and the air filter less than a month later incapacitating the vehicle over one night. My comprehensive insurance with State Farm came to my aid in a professional, fast, and friendly process from my initial call, through filing a claim, the appraisal with my mechanic, and payment to me immediately. I am totally impressed with the ease of working with State Farm employees who always provide incredible customer service. Thank you!!"

"The best experience I've had by far with any insurance company! I had the pleasure of working with Kerrie, she provided me with everything I needed and made it simple as possible and took care of everything. She was able to get me more coverage and saved me money. I am thankful I switched to State Farm thank you!"

"I spoke with Kerry who was very helpful. She made sure I found the best coverage for me, while being very respectful and committed to her job .. highly recommended dealing with her!"

"Very nice place and helpful people to help with all your needs like I talked to a women there, her name was Angela Williams, she was clear with all everything she said and was nice to me and helped me out with my problems"